Trabol is a one stop virtual travel guide that helps you find the “Best Deals” offered directly from multiple bus operators under a single roof, which helps you save time from looking out for multiple options.
Trabol also features nearby Holiday destinations and respective Top Hangouts which help you to plan your holiday before you book your bus tickets from your preferred bus operator.
Some people like to travel to places unknown and some people like to travel to places after knowing them only to discover the unknown. trabol is for the latter type of people though even the first kind can let trabol help them.
trabol will only supply you with the inventory of the buses depending on your request and will don’t sell tickets. Trabol just redirects to any bus operator you demand from the list. The price of tickets sold will be exactly same as what the bus operator is providing; there are no hidden costs. The user will be benefited with all the offers and discounts which the bus operator is providing as he will be redirected to his desired bus operator website.
Since trabol will redirect to the desired bus operator website to your website for further booking operations, you can provide any discounts or offer any service you desire best for them and there will be no margin on the discounts you offer.
To begin with, firstly trabol will save lots and lots of your time searching for and booking the bus ticket. All you have to do is specify your destination and your starting station and the rest will be taken care by trabol by giving you an inventory of buses regarding your request. The only time you will be spending while booking bus ticket(s) is deciding which bus to opt for and booking for the seats available in it. The process will be made even faster if you are a registered to trabol, by doing so you don’t have to fill the personal information to book tickets.
trabol will also help to plan your holiday by guiding you through the city which your are travelling to or staying in. trabol will also help the city which you are living in much better and will help you discover place you had no idea about.
There are more than 250 bus operators in our data base with number of buses in thousands to provide you with maximum benefit we can.
Once you are provided with the search result we indicate you the operators providing with deals in the list by highlighting them.
You can also use the filter provided on the search result page to filter out only those who are providing deals or can choose any criteria of you desire among the list of filters.
On booking your ticket, you will have received a confirmation E-mail or an SMS from the respective bus operator.
1. Kindly take a print from your E- mail. OR
2. You can generate your ticket with the help of the SMS sent to your mobile number by entering the following details on 'www.trabol.com/web/show-modify-and-print-ticket'.
The details required to generate your ticket are:
1. Operator name
2. Booking PNR Number
3. Email/Phone number used while booking
4. Date of journey
You can modify your ticket details on 'www.trabol.com/web/show-modify-and-print-ticket' by clicking on the ‘Modify’ option which would redirect you to the operator's website where you have booked your ticket. By providing the following information you can modify your ticket details.
1. Operator name
2. Booking PNR Number
3. Email/Phone number used while booking
4. Date of journey
You can cancel your ticket on 'www.trabol.com/web/show-modify-and-print-ticket' by clicking on the ‘Modify’ option which would redirect you to the operator's website where you have booked your ticket. Now, you can cancel your ticket by choosing the Cancel option.
You can update your contact details on 'www.trabol.com/web/show-modify-and-print-ticket' by clicking on the ‘Modify’ option which would redirect you to the operator's website where you have booked your ticket. Now, you can update your contact details by choosing the update option.
You can prepone/postpone your date of journey on 'www.trabol.com/web/show-modify-and-print-ticket' by clicking on the ‘Modify’ option which would redirect you to the operator's website where you have booked your ticket. Now, you can update your date of journey by choosing the update option.
You can change your date of journey on 'www.trabol.com/web/show-modify-and-print-ticket' by clicking on the ‘Modify’ option which would redirect you to the operator's website where you have booked your ticket. Now, you can update your date of journey by choosing the update option.
The information provided during the registration on the website are secure and protected from usage by unauthorized individuals.
Firstly, it will make your experience on the website more comfortable by customizing it to your benefits. You don’t have to enter your personal details every time you are booking seats. It will also keep record of your activities in the website and help you personalize the website.
Any views, reviews relating to the website can be shared with your friends. You can help them by letting them know about the travel experience you had and about you trip.
You can also find out their views and reviews about the website or the places which they have visited. Their view might be of help for you trip and can assist to plan your trip/holiday in a more effective way.
Of course! When you are registered with trabol, it keeps track of all the major activities and interaction of yours with trabol. A profile will be created where you can see all you activities and there is also provision for you to view and edit your personal details whenever you wish to.
Trabol also provides you to download the travel guide of a particular city in the pdf format. Downloading this format is as simple as any other file in pdf format. Just click on the file ‘Download travel guide’, it will open in a new tab. Go to that tab and click on the download file to download the travel guide.
We understand how fun it is to share about something you like, especially on internet. Hence Social media action buttons are displayed in several places in the website. All you have to do is click on any or all them and your work is done.
Well, that should have happened but this is where you (users) come in. Please accept our apology for putting that up and help us correct it. We have a feedback action button on the home page, you can click on that and report the issue to us.
You can surely do that. trabol provides you to book your return ticket and your departure ticket at the same time. Once you access the website, on its home page itself there is a provision to book your tickets. Just enter the return date in the specified box there and book your return ticket along with the departure ticket.
Since you are booking directly through the operators’ website, the seat you have booked will be automatically confirmed. You can get a hard copy of the ticket by printing it instantaneously. You will also receive a message regarding the same in a couple of minutes.
Of course you can. You can use your debit card also. Nevertheless some bus operators offer to deliver the ticket with additional fee of course, once you call them up for the tickets.
I want to go to a place but it is not listed, why?
We regret to inform you that there are no bus services in our inventory to the place which you are searching for.
We regret for this inconvenience but in such cases you can write to us at:www.trabol.com
2rd floor, MP Krishna Mansion,
Koramangala, Near Jyothi Nivas college
We commit to respecting Your online privacy data. We further recognize Your need for appropriate protection and management of any personally identifiable information ("Personal Information") You share with us. Information that is considered personal about You by us includes, but is not limited to, Your name, address, email address or other contact information.
In order to use this website, You are required to register Yourself by providing the following information which includes, but is not limited to:
(2) User name:
(4)Mobile number; etc. (optional)
This information will constitute Your profile and will be available for viewing purposes.
Our site's online requisition form requires users to give us contact information (like Your name, address, telephone number and email address), and demographic information (like Your zip code/pin code). As a user of this website You are required to provide a valid email address at registration and choose a username or alias that represents Your identity on our website.
Certain information, such as Your name, e-mail addresses, is collected in order to, among other things, verify Your identity and for use as account numbers in our record system. Email addresses, Geolocations, Intellectual Property, listings viewed, unique device identifiers, information about Your mobile phone or other devices, or any information entered in the contact us form or any other form displayed on any section of the website are also collected.
We may also collect details with regard to Your interaction which may be; referring and exit pages and URLs, platform type, the number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the date and time You used the service, and other similar information.
We use data collection devices such as "cookies" on certain pages of our Websites. "Cookies" are small files sited on Your hard drive that assist us in providing customized services. We also offer certain features that are only available through the use of a "cookie". Cookies can also help us provide information, which is targeted to Your interests. Cookies may be used whether You register with us or not.
A persistent cookie remains on Your computer after You close Your browser so that it can be used by Your browser on subsequent visits to the service. If You wish to remove the persistent cookies You can do so by following Your web browser's directions. A session cookie is temporary and disappears after You close Your browser. You can reset Your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the service may not function properly if the ability to accept cookies is disabled. We may also use other Internet technologies, log files, clear GIFs, flash technologies, and other similar technologies to deliver or communicate with cookies and track Your use of the service. Additionally, we may include clear GIFs in HTML-based emails sent to our users to determine whether the message has been opened. As We adopt additional technology, we may also gather additional information through other methods.
The Website may include hyperlinks to other web sites or content or resources. We have no control over any websites or resources, which are provided by companies or persons other than Us.
You acknowledge and agree that We are not responsible for the availability of any such external sites or resources, and does not endorse any advertising, products or other materials on or available from such websites or resources.
We may use Your information to analyze how Our services are used, diagnose any service related or technical glitches, personalize content, improve efficiency of Your Account. We also use this information to calculate aggregate metrics (total number of visitors, traffic and demographic patterns).
We may share or disclose Your information to a third party with Your consent, if You choose to sign on to the Service through a third-party service. However we cannot control third parties' use of Your information.
You further acknowledge that the Website may contain information which is designated confidential by Us and that You shall not disclose such information without our prior written consent.
Your information is regarded as confidential and therefore will not be divulged to any third party, unless if legally required to do so to the appropriate authorities.
We will not sell, share, or rent Your personal information to any third party or use Your e- mail address for unsolicited mail. Any emails sent by us will only be in connection with the provision of agreed services and products.
We may send promotional messages to Your contact information shared by You. You may opt out of our promotional advertising by complying with the instruction provided in the messages. These messages might be recorded and stored from Our end.
In the event that personal information is compromised as a result of a breach of security, We will promptly notify those persons whose personal information has been compromised.
As a matter of policy, we do not sell or rent any personally identifiable information about You to any third party.
8.1 Law and Order: We cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights. We can (and You authorize us to) disclose any information about You to law enforcement and other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us or You to legal liability.
Following registration, You can review and change the information You submitted except Your display name, during registration. If You change any information we may keep track of Your old information. You can change Your registration information such as: name, address, city, state, zip code, country, phone number, and profile.
To remove Your profile so that others cannot view it, contact our customer support team at firstname.lastname@example.org
We will retain in our files information You have requested to remove for certain circumstances, such as to resolve disputes, troubleshoot problems and enforce our terms and conditions. Further, such prior information is never completely removed from our databases due to technical and legal constraints, including stored 'back up' systems. Therefore, You should not expect that all of Your personally identifiable information will be completely removed from our databases in response to Your requests.
When You sign up to become a Member, You will also be asked to choose a password. You are entirely responsible for maintaining the confidentiality of Your password. It is important that You protect it against unauthorized access of Your account and information by choosing Your password carefully, and keeping Your password and computer secure by signing out after using our services.
We treat data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by members inside and outside the company. We do not recommend transfer of sensitive information (such as credit card number) and bank account details via the Site to any third party. Users are recommended to do so offline, on the phone or via personal emails. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, "perfect security" does not exist on the Internet. You therefore agree that any security breaches beyond the control of our standard security procedures are at Your sole risk and discretion.
The domain name www.trabol.com (hereinafter referred to as "Website") is owned by Bitla Software (P) Ltd, under the Companies Act of 1956 (Hereinafter referred to as “Company” which has its registered place of business at MP Krishna Mansion, 2nd & 3rd Floor, No. 18, Opp. Krishna Temple, 5th Block Koramangala, Bangalore - 560 095, INDIA (hereinafter referred to as www.trabol.com).
Trabol is a virtual tourist guide which helps You solve real world problem by providing information of a city based on Your search request. Depending on the place You search Trabol will provide You with an exhaustive list of tourist, happening, interesting places, hotels and restaurants of that particular city. You will also be provided with fun facts, trivia, weather, best time to travel and many such basic and must-know information. Trabol will assist Your every question related to Your vacation.
Trabol is not a booking site; it simply allows You to search through across several bus operators based on Your search query. Trabol in-turn sends these queries to several operators and then displays the results as specified in Your request. The user will be then redirected to the third party website which the user opts for allowing them to directly book for the service in the third party site.
The membership of this website is available only to those above the age of 18 barring those ‘Incompetent to Contract’ which inter alia include insolvents and the same is not allowed to minors as described by the Indian Contract Act, 1872. If You are a minor and wish to use the website, You may do so through Your legal guardian and the Website the right to terminate Your account on knowledge of You being a minor and using the membership of the site.
The use of this website is not limited to those above the age of 18 only and are applicable to all barring those ‘Incompetent to Contract’ which inter alia include insolvents under the Indian Contract Act, 1872.
Further, You are solely responsible for protecting the confidentiality of Your username and password and any activity under the account will be deemed to have been done by You. In the case that You provide us with false and inaccurate details or the Company has reasonable reasons to believe You have done so, We hold the rights to permanently suspend Your account.
You may also be contacted by Service Providers with whom we have entered into a contract in furtherance of our rights, duties and obligations under this documents and all other policies followed by Us. Such contact will be made only in pursuance of such objectives, and no other calls will be made.
The membership of this website is free of cost and this includes the browsing of the site and the use of the services. However, we reserve the right to amend this no-fee policy and charge for the services rendered. In a case that such happens, Users will be intimated of the same, and it will be up to You to decide whether or not You will continue with services offered by us. Such changes are effective as soon as they are posted on the Site.
Other than when provided for, the use of such content and it being reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, Website or other medium for publication or distribution or for any commercial enterprise, without Our express prior written consent is not allowed.
You are granted a limited, non-exclusive right to create a text hyperlink to the Site for noncommercial purposes, provided such link does not portray Trabol or any of its products or services in a false, misleading, derogatory or defamatory manner provided further that the linking site does not contain any adult or illegal material or any material that is offensive, harassing or otherwise objectionable. Trabol is free to revoke this limited right at any time. You may not use a Trabol logo or other proprietary graphic of Trabol to link to the Site without the express written permission of Trabol.
You are a restricted user of this website.
6.1 You are bound not to Cut, copy, distribute, modify, recreate, reverse engineer, distribute, disseminate, post, publish or create derivative works from, transfer, or sell any information or software obtained from the website. With our prior permission limited use may be allowed.
For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.
6.2 You agree not to access (or attempt to access) the Website and/or the materials or Services by any means other than through the interface that is provided by the website. The use of deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website, materials or any Content, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Website. You acknowledge and agree that by accessing or using the Website or Services, You may be exposed to content from other users that You may consider offensive, indecent or otherwise objectionable. We hereby disclaim all liabilities arising in relation to such offensive content on the Website. Further, You may report such offensive content.
6.3 This website by nature allows You to upload data/information, You undertake to ensure that such material is in accordance with applicable laws. Further, You undertake not to:
• Abuse, harass, threaten, defame, disillusion, erode, abrogate, demean or otherwise violate the legal rights of others;
• Engage in any activity that interferes with or disrupts access to the Website or the Services (or the servers and networks which are connected to the Website);
• Impersonate any person or entity, or falsely state or otherwise misrepresent Your affiliation with a person or entity;
• Publish, post, disseminate, any information which is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to "indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;
• Post any file that infringes the copyright, patent or trademark of other legal entities.
• Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another's computer;
• Download any file posted by another user of a Service that You know, or reasonably should know, cannot be legally distributed in such manner;
• Probe, scan or test the vulnerability of the Website or any network connected to the Website, nor breach the security or authentication measures on the Website or any network connected to the Website. You may not reverse look-up, trace or seek to trace any information on any other user, of or visitor to, the Website, or any other customer of the website, including any website Account not owned by You, to its source, or exploit the Website or Service or information made available or offered by or through the Website, in any way whether or not the purpose is to reveal any information, including but not limited to personal identification information, other than Your own information, as provided for by the Website;
• Disrupt or interfere with the security of, or otherwise cause harm to, the Website, systems resources, accounts, passwords, servers or networks connected to or accessible through the Websites or any affiliated or linked sites;
• Collect or store data about other users in connection with the prohibited conduct and activities set forth in this Section.
• Violate any code of conduct or other guidelines, which may be applicable for or to any particular Service;
• Violate any applicable laws or regulations for the time being in force within or outside India;
• violate any code of conduct or other guidelines, which may be applicable for or to any particular Service;
• threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
• Publish, post, disseminate information that is false, inaccurate or misleading; violate any applicable laws or regulations for the time being in force in or outside India;
• Directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force.
• Create liability for Us or cause Us to lose (in whole or in part) the services of Our internet service provider ("ISPs") or other suppliers;
• Take print outs of the site content without stating “Copyright’s owned by Trabol.com-All rights reserved.
• Use the website services for the purpose of spamming anyone.
• Forge any TCP / IP packet header or any part of the header information in any email or posting, or in any way use the Service to send altered, deceptive or false source-identifying information.
• Interfere with or disrupt (or attempt to do so) the access of any user, host or network, without limitation to the following, sending a virus, overloading, flooding, spamming, mail-bombing the Service, or by scripting the creation of Content in such a manner as to interfere with or create an undue burden on the Service.
Trabol owns all right, title and interest in and to the Proprietary Content it provides on Service and any trademark, trade name, service mark, patent or copyright on the Proprietary Content will be and remain vested with Trabol. Any unauthorized use may also violate applicable laws, including without limitation copyright and trademark laws and applicable communications regulations. Unless explicitly stated herein, nothing in these Site Terms may be construed as conferring any license to intellectual property rights, whether by estoppel, implication or otherwise.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
The Website, Services and others materials are provided by this website is on an “as is” basis without warranty of any kind, express, implied, statutory or otherwise, including the implied warranties of title, non-infringement, merchantability or fitness for a particular purpose. Without Limiting the foregiong, trabol makes no warranty that
(I) Your Requirements will be met or that services provided will be uninterrupted, timely, secure or error-free;
(II) Materials, Information obtained and results will be effective, accurate or reliable;
(III) Any errors or defects in the website, services or other materials will be corrected.
To the Maximum extent permitted by applicable law, we will have no liability related to user content arising under intellectual property rights, libel, privacy, publicity, obscenity or other laws. Trabol also discliams all liability with respect to the misuse, loss, modification or unavialability of any user content.
The user understands and agrees that any material or data downloaded or otherwise obtained through the website is done entirely their own discretion and risk and they will be solwly responsible for any damage to their computer systems or loss of data that results from the download of such material or data. We are not responsible for any typographical error leading to any invalid coupon. Trabol accepts no liability for any errors or missions, with respect to any information provided to you whether on behalf of itself or third parties.
WE SHALL NOT BE LIABLE FOR ANY THIRD PARTY PRODUCT OR SERVICES. THE ADVERTISEMENT AVAILABLE ON E-MAIL OR WEBSITE WITH RESPECT TO THE THIRD PARTY WEBSITE OR THE PRODUCTS AND SERVICES ARE FOR INFORMATION PURPOSE ONLY.
IN NO EVENT SHALL WE, ITS OFFICERS, DIRECTORS, EMPLOYEES, PARTNERS OR SUPPLIERS BE LIABLE TO YOU, THE VENDOR OR ANY THIRD PARTY FOR ANY SPECIAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL OR PUNITIVE DAMAGES WHATSOEVER, INCLUDING THOSE RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT FORESEEABLE OR WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR BASED ON ANY THEORY OF LIABILITY, INCLUDING BREACH OF CONTRACT OR WARRANTY, NEGLIGENCE OR OTHER TORTIOUS ACTION, OR ANY OTHER CLAIM ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR ACCESS TO THE WEBSITE, SERVICES OR MATERIALS.
THE LIMITATIONS AND EXCLUSIONS IN THIS SECTION APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TRABOL AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOOD-WILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM:
(i) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE
(ii) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE, INCLUDING WITHOUT LIMITATION, ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER USERS OR THIRD PARTIES
(iii) ANY CONTENT OBTAINED FROM THE SERVICE
(iv) UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL THEORY, WHETHER OR NOT TRABOL HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
Trabol respects the intellectual property rights of others and expects You to do the same. We will respond to notices of alleged copyright infringement that comply with applicable laws and are provided to us in a proper manner. If You believe that Your Content has been copied in a way that it constitutes copyright infringement, please inform Our copyright agent with the following information in accordance with the Information Technology Act, 2000:
(i) A physical or electronic signature of the copyright owner or a person authorized to act on their behalf.
(ii) Identification of the copyrighted work claimed to have been infringed.
(iii) Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material.
(iv) Your contact information, including Your address, telephone number, and an email address.
(v) A statement by You that You have a good faith on use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;
(vi) A statement that the information in the notification is accurate, and, under penalty of perjury, that You are authorized to act on behalf of the copyright owner.
You can send the copyright notice at the following address:
BITLA SOFTWARE PVT LTD
MP Krishna Mansion, 2nd & 3rd Floor,
No. 18, Opp. Krishna Temple,
5th Block, Koramangala,
The website hosts information provided by third party(ies). We are in now responsible to You for the accuracy, legitimacy and trueness of the information so hosted. We take reasonable care to ensure such accuracy but, You agree to not us liable for the falsification of any such provided information.
The user of the website shall comply with all the applicable laws including without limitation Foreign Exchange Management Act, 1999 and the rules made and notifications issued there under and the Exchange Control Manual as may be issued by Reserve Bank of India from time to time, Customs Act, Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and the rules made there under, Foreign Contribution Regulation Act, 1976 and the rules made there under, Income Tax Act, 1961 and the rules made there under, Export Import Policy of government of India) applicable to them respectively for using Payment Facility and the website.
All disputes involving but not limited to rights conferred, compensation, refunds, and other claims will be resolved through a two step Alternate Dispute Resolution mechanism.
12.1 Stage 1: Mediation. In case of a dispute, the matter will first be attempted to be resolved by a sole mediator who is a neutral third party and will be selected at the mutual acceptance of a proposed mediator by both parties. Both parties may raise a name for sole arbitrator and in the case both parties accept the proposed name, the said person shall be appointed sole mediator. In the case the parties are not able to reach a consensus within two proposed mediators, the Company reserves the right to decide who the final mediator is. The decision of the mediator is not binding on both parties however; the parties in good faith will attempt to bind by the decision.
12.2 Stage 2: Arbitration. In the case that mediation does not yield a result suitable or preferred by any one of the parties, arbitration may follow, the award of which is binding on both parties. The Arbitration Board is to comprise three members. One is to be appointed by each party and the third member is to be nominated by the two appointed members by mutual consent between them. The award as the outcome of the arbitration is final and binding on both parties and there shall be no further remedy available to both parties. The arbitration proceedings will take place in the English Language and the location of Arbitration will be Mumbai, India. The mode of appointment of the arbitrators is as provided above.